Refund policy

Last updated: 27/9/2026

Viralcrest sells digital products (Shopify themes, sections, and related files) that are delivered immediately after purchase. Because a downloaded file cannot be returned, all sales are final and non-refundable, except in the cases below.

When we will issue a refund

• Duplicate purchase: You were charged twice for the same product by mistake.
• Non-delivery: You did not receive your download link, and we could not deliver the files within 48 hours of your request.
• Unresolved technical defect: The theme has a major bug that stops it from working as described on our product page, and our support team cannot fix it within 14 days of your report.

When we cannot issue a refund

• You changed your mind after purchase or downloaded the wrong product.
• The theme does not fit your requirements, and those requirements were not listed as features on the product page.
• The problem comes from third-party apps, custom code edits, or your own changes to the theme files.
• You lack the technical skills to set up the theme. We offer setup help, so please contact us first.
• More than 14 days have passed since your purchase.

How to request a refund

Email info@viralcrest.com within 14 days of purchase with your order number, the store URL where the theme is installed, and a description of the issue, with screenshots or a screen recording if possible. We respond within 2 business days. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank. Once a refund is issued, your license ends, and you must remove the theme from your store and delete all copies.